Google Links
Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge
Elements and Performance Criteria
Performance Evidence
Knowledge Evidence
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
sources of industry information:discussions with experienced industry personnel, colleagues or suppliersindustry:accreditation operatorsassociations and organisationsdevelopers of codes of conduct or ethicsjournalsseminarsplain English documents, issued by government regulators, that describe laws relevant to the tourism and travel industrylibrariesmediaregional, state and national tourism officesreference bookstraining coursesstructure, functions, key characteristics and interrelationships of:holiday parks and resorts: types of accommodation, factors which contribute to the development of successful parks, holiday park and resort industry trendsmanufacturing: main manufacturers of recreational vehicles (RV); key types of recreational vehicles made in Australia, and their key characteristics; current and emerging trends in RV productsservice: key providers of specialised RV servicing; types of services offered; links with manufacturers, retailers and holiday parks and resortsretailing: retailers in Australia; main RV retailers in the local area; types of after sales services offeredroles and general responsibilities for different jobs in the industrygeneral nature of and links to the wider tourism and travel industry organisations that provide bookings:attractionsinbound tour operatorsother local accommodation providersretail travel agentstour operatorsvisitor information centresprimary functions of:major cross-industry and sector-specific industry associations especially those with which the business has a relationshiptrade unions in the industrylocal, regional, state and national tourism information service and marketing organisationsbasic aspects of holiday park and resort industry quality assurance processes:accreditation schemescodes of conduct or ethicsindustry rating schemesoccupational licensingreasons for participation and impacts of non-complianceroles and responsibilities of individual staff members when participating in schemesbasic aspects of state, territory and local council laws and actions that must be adhered to by holiday park and resort operators:local community protection, land ownership, management and access requirements that must be met by holiday park operators when delivering services and requirements to maintain the lifestyle of neighbouring residentsconsumer protection requirements that must be met by holiday parksterms and conditions of quotations, cancellation fees and refundsequal employment opportunity (EEO) law including rights of employees and responsibilities of employers to make merit based employment decisionscurrent and emerging technology used in holiday parks and resorts: e-businesssocial media.